About the Client

The client is a prominent healthtech company dedicated to connecting patients with doctors, medical counselors, and healthcare professionals through a cutting-edge platform.

They aim to improve communication, reduce inefficiencies, and enhance access to quality healthcare services. By leveraging innovative technologies, the company is transforming the healthcare experience, fostering an integrated ecosystem that ensures timely, effective care for patients while empowering healthcare providers globally.

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Business Needs

The client faced several challenges

Inefficient Communication

Delays in responses from doctors and counsellors.

Limited Access to Support

Patients, particularly in remote areas, struggled to get timely advice.

Manual Processes

Doctors and counsellors spent significant time on repetitive tasks.

Scalability Issues

The growing user base made it difficult to handle increasing patient queries efficiently.

Implemented Solutions

To address these challenges, the client developed an AI-powered chatbot that served as a generative assistant for patients, doctors, and counsellors.

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Patient Support

Instant answers to FAQs, symptom checks, and pre-consultation screenings.

Medical Counsellors Support

Automated query handling, appointment scheduling, and sentiment analysis.

Doctor Support

Quick access to patient records and clinical decision support.

Platform Support

The chatbot was built using GPT-4-based models, Dialogflow, and integrated with cloud platforms like AWS for scalability.

Results Achieved

The development of the AI-powered chatbot delivered significant improvements in healthcare efficiency and patient satisfaction. Advanced technology integration ensured scalability and precision in addressing client needs.

85%
Reduction in Patient Wait Times

Faster responses to patient queries through automated chatbot support.

50%
Time Savings for Doctors

Reduced repetitive tasks, allowing doctors to focus on critical cases.

70%
Reduction in Counsellors’ Workload

Faster responses to patient queries through automated chatbot support.

95%
Symptom Analysis Accuracy

High precision symptom checks ensured reliable pre-consultation assessments.

40%
Increase in Patient Engagement

Improved communication and 24/7 support boosted interaction rates.

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Technology

The Smart Contract implementation improved the client’s supply chain operations significantly

Generative AI & NLP

GPT-4
TensorFlow
PyTorch

Conversational Interface

Dialogflow

APIs Integration

Custom integrations for patient records and appointment systems

Cloud Infrastructure

AWS for hosting and deploying the blockchain network and applications.

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